Data Protection & Privacy
This Privacy Policy explains how y2mp3 collects, uses, stores, and protects your personal data when you use our platform in the Philippines. We are committed to keeping your information secure and being transparent about how it is handled at every step.
When you register for a y2mp3 account, we collect personal information including your full legal name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes as required under Philippine regulations. During your use of the platform, we also collect transactional data such as deposit and withdrawal records, bet history, game activity, and account balance movements, all of which are necessary to operate your account correctly and to ensure accurate settlement of wagers. We collect technical data automatically when you access y2mp3 through a browser or mobile device, including your IP address, device type, operating system version, browser type, and session timestamps, which help us maintain platform security and improve the user experience for Filipino players. If you contact our support team through any channel, we retain records of those communications, including the content of your messages and the resolution provided, in order to maintain service quality and to resolve any follow-up queries efficiently. We may also collect location data where you have granted permission through your mobile device settings, which is used solely to verify that you are accessing the platform from a permitted jurisdiction within the Philippines. y2mp3 does not knowingly collect personal data from individuals under the age of 21, and any account found to belong to an underage user will be closed immediately with deposits returned subject to verification.
The personal information you provide to y2mp3 is used primarily to operate, maintain, and improve your account and the services available to you as a player on the platform in the Philippines. We use your identity and contact details to verify your account, process your PHP deposits and withdrawals, communicate important account updates, and provide customer support when you need assistance. Your betting and gaming activity data is used to settle wagers accurately, detect suspicious or fraudulent account behaviour, and to comply with anti-money laundering obligations that apply to licensed gaming operators serving the Philippine market. y2mp3 may use your data to send you promotional communications about relevant offers, new features, or platform updates — however, you can opt out of marketing messages at any time through your account settings without affecting your ability to continue using the platform. We use technical and analytical data to monitor platform performance, identify and resolve technical issues, and to make data-informed decisions about improvements to the mobile betting and casino-style entertainment experience we offer to Filipino players. Where required by law or by a valid order from a Philippine government authority or regulatory body, y2mp3 may use your data to meet legal reporting or disclosure obligations.
y2mp3 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes — your information is not a product and will never be treated as one. We share your data only with carefully selected service providers who assist us in operating the platform, such as payment processors handling your PHP transactions, identity verification partners, fraud detection services, and cloud infrastructure providers, all of whom are contractually bound to protect your data and to use it only for the specific purpose for which it was shared. In the event that y2mp3 is involved in a business restructure, merger, or acquisition, your personal data may be transferred as part of that process, but the new entity will be required to honour the commitments made in this Privacy Policy. We may disclose your information to Philippine government agencies, regulatory bodies, or law enforcement authorities when we are legally required to do so, including for the purpose of combating money laundering, fraud, or other criminal activity. y2mp3 may share anonymised, aggregated statistical data with third parties for research, reporting, or industry benchmarking purposes — this data cannot be used to identify you as an individual. If you have consented to a specific sharing arrangement that goes beyond what is described here, that consent will be recorded and can be withdrawn by contacting our support team at any time.
y2mp3 employs industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction, including TLS encryption for all data transmitted between your device and our servers. Sensitive account information such as passwords is stored using strong one-way hashing algorithms, meaning that even our own team cannot read your password in plain text — if you forget it, it must be reset rather than retrieved. Our platform infrastructure is hosted on secure, access-controlled servers with routine security audits, penetration testing, and vulnerability assessments carried out to maintain a high standard of protection for the personal data of Filipino players. Access to your personal data within y2mp3 is restricted on a need-to-know basis — only staff members who require access to perform their role are permitted to view account information, and all access is logged and subject to review. We strongly encourage you to use a unique, strong password for your y2mp3 account and to enable two-factor authentication where available, as your co-operation in maintaining account security is an important part of keeping your data safe. While y2mp3 takes every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security, and you use the platform acknowledging this inherent risk of online services.
As a player using y2mp3 in the Philippines, you have a number of rights in relation to the personal data we hold about you, in line with applicable Philippine data protection legislation including the Data Privacy Act of 2012. You have the right to request access to the personal data y2mp3 holds about you, including a summary of how it is being used, and we will respond to such requests within a reasonable timeframe and in a format that is easy to understand. If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request a correction, and y2mp3 will update your records promptly following verification of your identity. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, provided that y2mp3 is not required to retain it under applicable law or for legitimate business purposes such as resolving a dispute or complying with a regulatory obligation. You have the right to object to the processing of your data for direct marketing purposes and to withdraw any consent you have previously given — exercising these rights will not result in any penalty or restriction of your core account services. To exercise any of these rights, please contact the y2mp3 support team with your account details and a clear description of your request; we may ask you to verify your identity before processing the request to protect your account security.
y2mp3 retains your personal data for as long as your account remains active or as long as is necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account registration data, identity verification documents, and transaction records are retained for a minimum of five years following account closure, in accordance with anti-money laundering regulations applicable to gaming operators in the Philippines. Bet history and gaming activity logs are retained for a period sufficient to support the resolution of any disputes relating to specific events or settlements, after which they are securely deleted or anonymised. Customer support communications are retained for up to two years following the date of the last interaction, unless they are relevant to an ongoing or anticipated legal matter, in which case they may be kept for longer. Once the applicable retention period has expired and there is no legitimate reason to keep your data, y2mp3 will securely delete or anonymise it so that it can no longer be attributed to you as an individual. If you request account closure, your data will continue to be retained for the minimum statutory periods described above even after your account has been deactivated, and it will not be used for any marketing or operational purposes during that time.
y2mp3 may update this Privacy Policy from time to time to reflect changes in our data practices, updates to applicable Philippine law, or improvements to the platform that affect how personal data is handled. When we make material changes to this Policy, we will notify registered players via the email address associated with their account and display a prominent notice on the platform for a reasonable period following the update. The date at the top of this page always reflects when the Privacy Policy was last revised, and we encourage you to review this page periodically so that you remain informed about how your data is being protected. Continued use of the y2mp3 platform after any updated Privacy Policy has come into effect constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you are entitled to close your account and request deletion of your data in accordance with the rights described in Section 5. For any questions or concerns about this Privacy Policy or how y2mp3 handles your personal data, please contact our support team — we are committed to responding clearly and promptly to all privacy-related enquiries from Filipino players.
Our FAQ covers the most common questions from Filipino players about accounts, privacy, and security. You can also log in or register to manage your privacy settings directly from your dashboard.